About The Role
We are looking to recruit a semi self-sufficient IT Support Technician to provide assistance in running and maintaining the company’s IT network, including supporting internal users, installations and getting involved in most aspects of an IT network.
 
Our Raleigh facility is another step on the journey we are making to move closer to our international customers. Founded 25 years ago in Cambridge, UK, we have clients all over the world and, while healthcare innovation remains our largest sector, projects range from cookware to complex digital systems.

Specialising in healthcare, consumer, and digital innovation, our solutions start at the point a business decides upon the need for innovation and finishes with the launch of a breakthrough new product that is customer-focused and commercially effective.
About You
Experience with Microsoft and Apple operating systems, including installation and configuration
Experience with computer and peripheral hardware servicing and basic repairs
Knowledge and understanding of standard office software packages
2-3 years’ experience in a similar role
Associates Degree with an IT focus or completion of a Trade School program
Take pride in your work both in terms of accuracy and quality
Strong problem-solving, logical and creative thinking skills
Eager and ‘can-do’ in attitude, practical in approach
Effective communication skills 
Ability to work effectively independently and within a team environment, both taking direction from and supporting other colleagues
Able to be the sole local IT contact in our USA offices, but with regular contact with the UK IT Team
Responding to support requests through our IT Helpdesk, via telephone and face to face
Support worldwide users with most aspects of IT
Implement security measures for all local IT equipment
Assist in IT projects such as researching and suggesting uses for Cloud services and implementing new IT equipment
Set up user accounts, hardware and equipment for new starters
Organising and maintaining stock of all IT equipment/consumables and server rooms

 
About Us
We are an employee owned company with our staff at the centre of our strategy. Employee ownership allows us to maintain full control over the direction of our business and our creative culture.

Work Authorization
Cambridge Design Partnership will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. 

Equal Opportunity Employer 
Cambridge Design Partnership is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.